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Effective Date: February 1, 2026  |  Last Updated: February 1, 2026

Introduction

MNR Helpline - Behavioral & Mental Health Service ("MNR Helpline," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who visit our website, contact our treatment center, or receive services at our facility located at 648 Grand Ave, St Paul, MN 55105, USA.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at mnrhelpline.space, call our phone line at (218) 505-6441, communicate with us via email, or receive treatment services at our facility. We are dedicated to maintaining the highest standards of privacy protection in compliance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2, and Minnesota state privacy regulations.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please discontinue use of our website and contact us with any questions or concerns.

Information We Collect

We may collect the following types of information depending on how you interact with our website and services:

Personal Information You Provide

  • Full name, date of birth, and contact information (phone number, email address, mailing address)
  • Insurance information and billing details for treatment verification and payment processing
  • Medical and behavioral health history, including substance use history, mental health diagnoses, medications, and treatment records
  • Emergency contact information and authorized representative details
  • Information provided during admissions inquiries, including details shared by phone, email, or through our website
  • Referral source information, including the names of referring physicians, therapists, or other providers

Information Collected Automatically

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and navigation patterns on our website
  • Referring website URLs and search terms used to find our site
  • General geographic location based on IP address (city and state level only)

How We Use Your Information

We use the information we collect for the following purposes:

  • Treatment Services: To provide, coordinate, and manage your behavioral health and addiction treatment services at our facility, including clinical assessments, treatment planning, medication management, and discharge planning.
  • Payment and Insurance: To verify insurance coverage, process claims, manage billing, and handle payment transactions related to your treatment at MNR Helpline.
  • Healthcare Operations: To support our treatment center operations, including quality improvement, staff training, compliance audits, and accreditation activities.
  • Communication: To respond to your inquiries, provide information about our programs and services, and communicate with you regarding your treatment or aftercare.
  • Website Improvement: To analyze usage patterns on our website, improve content and functionality, and enhance the user experience for visitors seeking information about treatment options.
  • Legal Compliance: To comply with applicable federal, state, and local laws, regulations, and legal processes, including mandatory reporting requirements.

Information Sharing and Disclosure

MNR Helpline does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

  • Treatment, Payment, and Operations: We may share Protected Health Information (PHI) with other healthcare providers involved in your care, insurance companies for payment purposes, and our business associates who assist with treatment center operations, as permitted under HIPAA.
  • With Your Consent: We will share your information with third parties outside of treatment, payment, and operations only when you have provided written authorization. You may revoke your authorization at any time in writing.
  • Legal Requirements: We may disclose information when required by law, including court orders, subpoenas, and mandatory reporting obligations such as suspected child or vulnerable adult abuse.
  • Emergency Situations: We may disclose limited information to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
  • Service Providers: We may share non-clinical website usage data with trusted service providers who assist with website hosting, analytics, and technology maintenance, subject to confidentiality agreements.

Important: As a substance abuse treatment provider, MNR Helpline adheres to the heightened confidentiality protections of 42 CFR Part 2, which generally prohibits the disclosure of substance use disorder treatment records without the patient's specific written consent, even to other healthcare providers. These protections are stricter than standard HIPAA requirements and apply to all patient records generated at our facility.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality, including page navigation and access to secure areas of our site. These cookies do not collect personal information and cannot be disabled without impacting website function.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data, including pages visited, time on site, and navigation patterns. We use this information to improve our website content and user experience.
  • Functionality Cookies: Remember your preferences and settings, such as language and display options, to provide a more personalized experience on subsequent visits.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of our website. We do not use cookies to collect Protected Health Information or to track patients' clinical activities.

Your Rights

You have the following rights regarding your personal information and health records at MNR Helpline:

  • Right to Access: You have the right to request access to your personal information and health records maintained by our facility. We will provide copies of your records within 30 days of receiving your written request.
  • Right to Amend: You may request that we amend your health records if you believe the information is inaccurate or incomplete. We will respond to your request within 60 days.
  • Right to an Accounting of Disclosures: You have the right to request a list of disclosures of your health information that we have made for purposes other than treatment, payment, or healthcare operations.
  • Right to Request Restrictions: You may request that we restrict certain uses and disclosures of your health information. While we are not required to agree to all restrictions, we will carefully consider your request.
  • Right to Confidential Communications: You may request that we communicate with you about health matters through a specific method or at a specific location (for example, by mail only, or at an alternative address).
  • Right to Revoke Authorization: If you have authorized us to use or disclose your information for specific purposes, you have the right to revoke that authorization in writing at any time.
  • Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.
  • Right to Opt Out: You may opt out of receiving non-essential communications from MNR Helpline at any time by contacting us using the information provided below.

HIPAA Notice of Privacy Practices

As a healthcare provider, MNR Helpline is required to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. This section provides additional information about how we handle Protected Health Information (PHI) in accordance with HIPAA requirements.

Protected Health Information (PHI): PHI includes any individually identifiable health information that relates to your past, present, or future physical or mental health condition, the provision of healthcare services, or the payment for such services. This includes your name, address, date of birth, Social Security number, medical record number, diagnosis, treatment information, and insurance details when associated with health data.

Our HIPAA Obligations

  • Maintain the privacy and security of your PHI in accordance with federal and state regulations
  • Provide you with this notice of our legal duties and privacy practices regarding your health information
  • Notify you promptly in the event of a breach of your unsecured PHI
  • Follow the terms of this notice currently in effect
  • Obtain your written authorization before using or disclosing your PHI for purposes other than treatment, payment, or healthcare operations, except as otherwise permitted or required by law

Patient Rights Under HIPAA

As a patient at MNR Helpline, HIPAA guarantees you specific rights regarding your health information. These include the right to inspect and obtain a copy of your health records, the right to request amendments to your records, the right to receive an accounting of disclosures, the right to request restrictions on uses and disclosures, and the right to receive confidential communications. You also have the right to receive a paper copy of this privacy notice upon request.

42 CFR Part 2 Additional Protections

As a substance abuse treatment facility, MNR Helpline provides additional privacy protections under 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). Under these federal regulations, information about your participation in our substance use disorder treatment program is protected with additional restrictions beyond standard HIPAA protections. Generally, we may not disclose that you are a patient at our facility, or disclose any information identifying you as having a substance use disorder, without your specific written consent. Violations of 42 CFR Part 2 are subject to criminal penalties. These protections apply to all records created by our program, including records received from other providers in connection with your treatment.

Data Security

MNR Helpline implements comprehensive administrative, technical, and physical safeguards to protect your personal information and health records from unauthorized access, use, or disclosure. Our security measures include:

  • Encrypted data transmission for all information submitted through our website using industry-standard SSL/TLS protocols
  • Secure electronic health record systems with role-based access controls and audit logging
  • Physical security measures at our facility, including restricted access to records storage areas and secure workstations
  • Regular staff training on HIPAA compliance, data security, and privacy best practices
  • Business associate agreements with all third-party vendors who handle PHI on our behalf
  • Regular security assessments and vulnerability testing of our information systems
  • Documented incident response procedures for addressing potential data breaches

While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is completely secure. We continuously evaluate and update our security measures to address emerging threats and maintain compliance with evolving regulations.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. For adolescent patients who receive treatment services at our facility, additional consent and privacy protections apply in accordance with Minnesota state law and federal regulations regarding the treatment of minors.

Changes to This Privacy Policy

MNR Helpline reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes to how we handle your personal information will be communicated through a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how your information is being handled, please contact our Privacy Officer using any of the methods below:

MNR Helpline Privacy Officer

MNR Helpline - Behavioral & Mental Health Service

Mailing Address

648 Grand Ave
St Paul, MN 55105, USA

You may also file a privacy complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/ocr/privacy/hipaa/complaints/ or by calling 1-877-696-6775. MNR Helpline will not retaliate against any individual for filing a privacy complaint.

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